Enterprise Charlotte

Customer Experience Survey

Thank you for your feedback! We appreciate your honest opinion and will take your input into consideration while providing economic development services in the future.

You can fill out the online form below or download the .pdf form for fax or email submittal. Customer Experience Survey Form

If you have further comments, please contact:
Michael Rouse, Executive Director
Enterprise Charlotte
(506) 529-5518
Michael.rouse@enterprisecharlotte.ca

Today's Date:
Your Enterprise Charlotte Contact:
Name:(Optional)
Company:(Optional)
Time period of your service experience:

1. How did you first hear of Enterprise Charlotte?

Advertisement in the St. Croix Courier
Newsletter
Web Search
Referred by a friend, family member or colleague
Referred by a government agency
Other

2. How did first make contact with an Enterprise Charlotte representative?

In person
By email
By phone
Through website general inquiry
At an event
Other

3. In evaluating your recent service experience, did the quality of service you received:

Exceed expectations
Meet expectations
Did not meet expectations
If the service did not meet your expectations, please explain:

4. Were your telephone calls answered and/or returned in a prompt manner?

Yes
No
If no, please explain:

5. Did the Enterprise Charlotte representative meet with and/or assist you in a timely manner?

Yes
No
If no, please explain:

6. Did the process of getting your question(s) answered:

Exceed expectations
Meet expectations
Did not meet expectations

7. Was the Enterprise Charlotte representative able to assist you?

Yes
No

8. How did the Enterprise Charlotte representative assist you?

My question was answered right away.
The representative had to do some research then answered my question.
The representative contacted another agency for more information then answered my question.
The representative referred me to another agency for assistance.
The representative did not assist me with my question. (Please Explain Below)

9. Do you feel the Enterprise Charlotte web site is "user friendly"?

Yes
No
Not Applicable

10. Did the Enterprise Charlotte web site provide you with adequate information?

Yes
No
Not Applicable

11. Please comment on how Enterprise Charlotte can improve the web site:

12. Would you recommend the services of Enterprise Charlotte to your colleagues?

Yes
No
If no, then please explain:

In closing, please feel welcome to comment on how Enterprise Charlotte exceeded your expectations and/or provide some feedback on how Enterprise Charlotte can improve the services offered for future clients: